Refund Policy
Cancellations by the Customer
In case we receive a cancellation request and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. In case of customized products, no cancellations are allowed once the ordered item has been taken up for production. The customer agrees not to dispute the decision made by savitriclass.com and accept savitriclass.com decision regarding the cancellation.
Limitation of Liability
In no event shall savitriclass.com be liable for any lost profits or special, incidental, indirect, exemplary or consequential damages of any kind including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses in connection with this agreement, even if savitriclass.com has been informed in advance of the possibility of such damages.
Refund Policy of Cancellation between 7days of Order Deliver may subject to same conditions of goods.
Grievance Officer
Grievance Redressal Mechanism under the Consumer Protection (E-Commerce Rules), 2020
Name: Savitri Sugandalaya
Designation: Grievance Officer
Contact Details: +91 9845484123
Your complaint will be acknowledged by email within Forty-Eight hours providing you with a ticket number using which you can track the status of the complaint and redress the complaint within one month from the date of receipt of the Complaint.
Savitri Sugandalaya was established in 1988 and has come a long way since. It was set up as a partnership firm by people who passionately believed in the business and worked hard towards its development. Over the course of 3 decades, Savitri Sugandalaya has become one of India’s most popular and well established firms in manufacturing and wholesale of incense sticks, operating in both national and international realms.
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